TERMS &
CONDITIONS

AGREEMENT

These terms and conditions, together with our Privacy Policy, govern your use of Navia Byron Pty Ltd's("Navia", "Navia Bathhouse", "we", "our" or "us") facilities and website located at naviabathhouse.com.au. By entering our Bathhouse premises, purchasing any Navia product, making a booking, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions alongside our Privacy Policy. If you do not agree with these documents in their entirety, you are prohibited from accessing the Bathhouse facilities or using our website.

We reserve the absolute right to modify these terms and conditions and our privacy policy at our sole discretion without prior notice. It is your responsibility to review our current terms and conditions and privacy policy as published on our website each time you use the Bathhouse or access our website.

 

Your continued use of the Bathhouse or website following any modifications to these documents constitutes your acceptance of those changes. These documents, as amended from time to time, shall
remain in full force and effect throughout your use of the Bathhouse and website until terminated in accordance with the provisions set forth herein.

BATHHOUSE RULES AND REGULATIONS

The Navia Bathhouse encompasses all facilities and services including, but not limited to, general Bathhouse access, therapeutic treatments, wellness classes, special events, and educational workshops.

 

All bookings for Navia Bathhouse services must be completed in strict accordance with the booking provisions outlined in these terms.
You may access and utilise the Navia Bathhouse either as a guest without membership privileges or as a member by obtaining a membership plan, subject to availability and our approval.

 

We reserve the unconditional right to modify, suspend, or permanently remove any features of the Navia Bathhouse without prior notification. This includes our discretion to alter class schedules, discontinue specific
treatments, or temporarily close the Bathhouse for any operational, maintenance, or business purpose.

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Access hours for the Bathhouse will be clearly communicated through our website and may be adjusted at our sole discretion. We may modify operating hours or close the facility for capacity management, private events, essential maintenance requirements, or any other operational necessity we deem appropriate.

 

Access to certain Navia Bathhouse features and amenities may be restricted
based on the specific terms and conditions associated with the particular product or service you have purchased, with such restrictions disclosed at the point of purchase.

All areas within the Navia Bathhouse, with the exception of designated changing rooms and private massage treatment rooms, are strictly no-nudity zones. This policy must be observed at all times without exception. Navia is committed to fostering and maintaining an inclusive, respectful, and welcoming environment for all patrons regardless of
background, body type, or personal circumstances.

 

You are required to demonstrate respect, courtesy, and consideration for all individuals within the Bathhouse. Should we determine that you have verbally or physically caused discomfort, harassment, intimidation, or distress to any person, we retain the absolute right to request your
immediate departure from the premises and refuse all future access to our facilities.

You must comply with all instructions, directions, and guidance provided by Navia staff members at all times. You acknowledge that failure to follow staff instructions is undertaken entirely at your own risk and may result in serious injury, harm, or danger to yourself or other patrons.

 

You are expressly prohibited from utilising the Bathhouse or any Bathhouse feature outside its intended purpose or in any manner not specifically authorised by our staff.

 

You must not obstruct or interfere with any entrances, exits, emergency routes, or common areas of the Bathhouse.

 

Engaging in unsafe, dangerous, reckless, or inappropriate conduct that may endanger yourself or others is strictly forbidden.

 

You must not cause damage to pools, pool & bathhouse equipment, furniture, fixtures, or any other Bathhouse property.

 

Any sexual, inappropriate, or offensive behaviour that may disturb, upset, or make uncomfortable other patrons is absolutely prohibited.

Prior to utilising any aspect of the Navia Bathhouse, you must have undergone a comprehensive medical examination conducted by a qualified medical practitioner within the six months immediately preceding your visit. You must obtain written clearance from your medical practitioner certifying your physical fitness to safely engage in hot and cold bathing environments and related wellness activities.

 

Certain aspects of Navia Bathhouse operations, including but not limited to wellness classes, therapeutic treatments, and general facility use, may involve significant physical exertion, exposure to extreme temperatures, and inherent risks associated with wellness activities. By participating, you
voluntarily accept full acknowledgment and responsibility for potential risks including personal injury, property loss, or death.

 

You should refer to the comprehensive liability provisions detailed in the liability section of these terms for complete understanding of risk allocation.

We assume no responsibility whatsoever for the security, protection, loss, theft, damage, or destruction of personal property brought onto our premises. We strongly recommend leaving valuable items at home and taking appropriate measures to secure any personal belongings you choose to bring to the facility.

 

Our primary method of communication with both members and guests will be through email correspondence. It is your absolute responsibility to provide accurate and current contact details during registration and to ensure that your designated email address is regularly monitored for important communications, updates, and correspondence from us.

The introduction, possession, or use of illicit substances, illegal drugs, or controlled substances within the Bathhouse premises is strictly prohibited under all circumstances. Alcohol consumption is similarly prohibited unless expressly authorised by us in writing for specific special events or occasions. Members or guests who exhibit signs of intoxication, impairment, or substance abuse may be denied entry to the Bathhouse and may face permanent exclusion from our facilities.

You are required to disclose at the time of booking through our website or directly to our reception staff any medical conditions, health issues, physical limitations, or circumstances that might be
complicated, aggravated, exacerbated, or adversely affected by Navia Bathhouse usage. You must also disclose conditions that may necessitate increased supervision, special accommodation, or priority medical response.

These conditions include, but are not limited to, any condition involving:

- high fever or elevated body temperature, extreme hypertension or severe blood pressure irregularities,
- malignant tumours or cancerous conditions or ongoing cancer treatment, - liver disorders or kidney dysfunction or circulation impairments,

- conditions presenting high haemorrhaging risk or blood clotting
disorders,

- aenemic conditions or blood-related disorders,

- congestive heart failure or recent stroke or recent heart attack or other serious cardiac conditions,

- pregnancy at any stage,

- diabetes or blood sugar regulation disorders,

- and any other condition that may be negatively affected by temperature
extremes or physical exertion.

MEMBERSHIPS

We offer multiple membership options featuring varying levels of access, benefits, privileges, and exclusive features designed to enhance your Bathhouse experience.

 

We reserve the absolute right to modify, add, remove, suspend, or permanently discontinue any membership plans at any time without
prior notice, compensation, or alternative arrangements.

To become a member of Navia Bathhouse, you must enter into a specific membership plan agreement with us, receive individualised membership details including your membership amount, exclusive benefits, any restrictions or limitations, and your official start date, and comply with all membership terms and conditions as comprehensively outlined in these terms, the membership terms page & the specific membership contract.

 

We guarantee to maintain your agreed membership amount for the initial membership term as specifically detailed in your individual membership agreement. Following the initial term, your membership amount becomes subject to modification with thirty days prior written notification delivered to your registered email address.

 

All memberships are strictly non-transferable and may only be utilised by the specific individual who has entered into the relevant membership plan agreement. Any member found sharing, lending, transferring, or otherwise allowing unauthorised use of their membership privileges will be immediately denied Bathhouse entry and have their membership summarily cancelled without refund, credit, or compensation.

 

We retain the absolute right to terminate, suspend, modify, or restrict memberships for any reason we deem appropriate, including but not limited to violation of these terms, conduct that negatively impacts the experience of other members, guests, or staff, failure to make required
payments in a timely manner, or any behaviour deemed inappropriate, disruptive, or unsuitable by our management.

Unless otherwise specifically stated in your individual membership agreement, members will be eligible for exclusive discounts on select purchases including retail products, specialised classes, workshops,
private treatments, and ticketed special events.

MEMBERSHIP PAYMENTS

Membership payments are automatically deducted from your nominated debit card or designated bank account on a weekly basis in the exact amount specified in your individual membership plan agreement.

 

By entering into a membership agreement with us, you expressly authorise these automatic deductions and agree to maintain sufficient funds to cover these payments.

We are not liable for any additional bank fees, charges, penalties, or costs that you may incur from your financial institution in connection with direct debits of your membership amount, including but not limited to overdraft fees, insufficient funds charges, or account maintenance fees.

 

If a direct debit payment is declined for any reason whatsoever, including insufficient funds, account closure, card expiration, or any other circumstance, we reserve the absolute right to re-process the membership
payment at any time and by any means necessary to settle any outstanding debt owed to us.

You are fully responsible for the payment of any additional fees, charges, administrative costs, or collection expenses incurred by Navia Bathhouse due to declined direct debits or failed payment attempts. You hereby authorise us to directly debit these additional amounts from your designated account at any time without further notice or authorisation. We are not responsible for any additional bank fees, penalties, charges, or consequences that you may incur from your financial institution relating to membership payments, failed payment attempts, or any other payment-related transactions or activities.

GIFT CARDS

Gift cards issued by Navia Bathhouse are governed by the following non-negotiable terms and conditions.

• All gift cards are absolutely non-redeemable for monetary value, cash equivalent, or any form of financial compensation under any circumstances whatsoever.

• Gift cards have a fixed validity period of thirty-six months from the date of original issuance, with absolutely no extensions, renewals, or modifications permitted under any circumstances.

• All gift cards are strictly non-transferable between individuals, accounts, or any third parties.

• Gift cards remain subject to all terms and conditions applicable to the specific services, treatments, or products they represent. We do not provide refunds, transfers, suspensions, extensions, modifications, or any other accommodations for gift cards for any reasons including, but not limited to, change of mind, personal injury, illness, medical conditions, change of address, relocation, financial hardship, dissatisfaction with services, or any other personal, external, or unforeseen circumstances.

• All gift card purchases are conclusive, final, binding, and non-reversible.

• We accept absolutely no liability or responsibility for gift cards that are lost, stolen, destroyed, damaged, misplaced, or utilised without proper authorisation. The risk of loss, theft, or unauthorised use remains entirely with the holder, and we will not replace or compensate for such losses under any circumstances.

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BOOKINGS

All Navia Bathhouse bookings must be processed through our designated booking system accessible via our website, which serves as the primary and preferred booking method.

 

Alternative booking methods include telephone reservations during our designated business hours and in-person booking at the Bathhouse reception during regular operating hours.

 

Additional booking terms, specific restrictions, special requirements, and conditions will be clearly communicated during the booking process via our website and must be acknowledged and accepted before booking completion.

Bathhouse access bookings relate to a specified time period with clearly defined entry and exit times.

 

Unless alternative specifications are clearly stated at the time of
booking, each session will be exactly two hours in duration. This two hours includes your time within the changing room facilities

 

A maximum of two separate sessions may be booked per individual per calendar day.

 

At the conclusion of your designated session, you must immediately
vacate all Bathhouse facilities, though changing room and reception facilities may remain accessible for a reasonable transition period as determined by our staff.

All bookings are strictly contingent upon availability and remain subject to the specific terms, conditions, and restrictions associated with the particular Navia product, service, or package you have purchased, including any limitations or restrictions disclosed at the time of purchase. Guests are
strongly advised to arrive a minimum of ten minutes prior to their session commencement to allow adequate time for check-in procedures and preparation. For classes specifically, you must arrive at least ten minutes before the scheduled start time, as late entry will not be permitted under any circumstances to avoid disruption to other participants.

We anticipate expanding our Navia Bathhouse offerings to include additional specialised workshops, therapeutic treatments, wellness programs, and special events. Specific booking terms, pricing
structures, availability, and restrictions for these services will be communicated upon their implementation and introduction to our service offerings.

MEMBERSHIP SUSPENSION AND TERMINATION

Membership suspensions are permitted for a maximum period of four weeks within each twelve-month membership period, subject to the specific terms and conditions outlined below. Suspension parameters vary depending on your membership type.

 

For direct debit memberships, no membership charges will be applied or deducted during the designated suspension period for the first four (4) weeks in a 12-month period, and automatic billing will resume immediately upon the conclusion of the suspension period.

 

For foundation memberships, the total membership duration will be extended by the exact period of suspension to ensure full value delivery and service provision.

Direct debit membership suspension conditions require strict adherence to specific requirements. You must provide a minimum of fourteen days written notice prior to your next scheduled billing date. All suspension requests must be submitted in writing via email to our designated address, and suspension periods cannot be modified, shortened, or extended once they have commenced.

Membership cancellation is permitted only after meeting specific prerequisites. You must complete a minimum of six payments, equivalent to six weeks of membership, for direct debit memberships.
You must provide fourteen days written notice submitted via email to our designated address. You must achieve complete settlement of all outstanding debts, fees, charges, or financial obligations to
us. You must clear all late cancellation fees and no-show
fees in full. Your written cancellation request
must be submitted via email to Bookings@naviabathhouse.com.au, and confirmation of your cancellation will be provided within five business days of processing your request.

REFUND POLICY

No refunds, credits, exchanges, transfers, or any form of monetary compensation will be issued under any circumstances for one-off access passes or day passes, pass packs of any denomination or type, memberships of any kind or duration, gift cards regardless of remaining balance or time remaining, bulk purchases or any sale items, classes whether attended or missed, events, workshops, or special programs, or treatments or services whether completed, cancelled, or rescheduled.

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This comprehensive refusal policy applies regardless of circumstances including, but not limited to, change of mind, personal injury, illness, medical conditions, change of address, relocation, financial hardship, dissatisfaction with services or facilities, scheduling conflicts, or any other personal, external, or unforeseen factors or circumstances.

Australian Consumer Law provisions regarding statutory consumer rights and protections remain unaffected by these terms, with our liability limited to product or service re-provision as specifically permitted by relevant Australian consumer legislation and regulatory requirements.

AGE REQUIREMENTS AND MINOR POLICIES

Navia Bathhouse utilisation and access is strictly restricted to individuals meeting specific age requirements. All facility users must be aged twelve years or older for any level of facility access or
service utilisation.

 

Individuals under eighteen years of age must be accompanied by a parent or legal guardian at all times during their visit and participation in any activities.

 

All minors require explicit parental or legal guardian permission and continuous direct supervision during all activities, treatments, and facility usage.

 

Minors who access Navia Bathhouse facilities or utilise our website must have a parent or legal guardian acknowledge and accept comprehensive binding terms on their behalf. The parent or guardian must warrant and certify that they are the legal parent or guardian of the child registering to
participate in our services and that the child is under eighteen years of age, has explicit consent for participation, and is physically and mentally capable of participating in all activities involved.

The parent or guardian agrees to personally supervise the minor's use of the Navia Bathhouse and website at all times and assumes complete risk and liability associated with such use as comprehensively outlined in these terms and conditions.

 

The parent or guardian confirms that they have read, understood, and fully comprehend these terms and conditions, agree on behalf of their child to be bound by each and every condition, and acknowledge and accept them voluntarily without coercion or inducement.

We may, at any time and at our sole discretion, request written confirmation from a parent or guardian demonstrating that they have proper legal authority and permission to allow the minor to access and
use Navia Bathhouse facilities and services.

 

We reserve the absolute right to restrict access and refuse entry to minors for particular Navia products, services, treatments, or facility areas based on safety considerations, appropriateness, or operational requirements.

PAYMENT AND PRICING POLICIES

Payment for all services, memberships, treatments, and products may be made through our accepted payment methods including online payment via our website using secure payment processing systems, telephone payment during designated business hours, and in-person payment during regular
access hours at our reception desk.

 

Credit card payments are subject to potential surcharges dependent on the specific card type used, with surcharge amounts clearly disclosed before payment completion and processing.

All payment processing is governed by the specific terms set forth within our booking system, the terms and conditions of our third-party payment processors Stripe & Square, and applicable banking and financial
regulations and requirements.

 

All prices displayed and charged are in Australian dollars and are inclusive of Goods and Services Tax unless specifically specified otherwise.

 

All prices are subject to modification without prior notice at our sole discretion.

 

Promotional discounts, special offers, seasonal promotions, and membership benefits are offered at our sole discretion and may be modified or discontinued at any time.

 

Membership payment schedules, amounts, and processing are governed by
individual membership agreements and the terms specified therein.

INTELLECTUAL PROPERTY RIGHTS

The Navia Bathhouse website, associated mobile applications, and all related content including but not limited to text, graphics, images, logos, videos, audio content, software applications, and design elements are owned exclusively by us or our authorised licensors and are protected by applicable intellectual property laws, copyright legislation, and international treaties.

 

Any license granted to you for website access and usage does not transfer ownership of any intellectual property rights and remains revocable at our discretion without notice.

You may access and use our website and related digital platforms solely for personal, non-commercial purposes in strict accordance with these terms and conditions.

 

You are expressly prohibited from copying, modifying, distributing, storing, transmitting, publishing, displaying, performing, reproducing,
or creating derivative works from our website's content without our prior written consent and authorisation.

By uploading, sharing, posting, or otherwise providing any content on our website, social media platforms, or other digital channels, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media format for any purpose related to our business operations. You confirm and warrant that you own all rights to the content you share or have obtained all necessary permissions and licenses to grant us the rights described herein. We reserve the right to remove your content,
terminate your license, or restrict your access at any time without notice or explanation.

You must not attempt to alter, copy, reverse-engineer, decompile, disassemble, hack, or otherwise attempt to access our website's source code, underlying technology, proprietary systems, or confidential information.

 

You cannot use our website, mobile applications, or any products or services purchased through them for any commercial purposes including but not limited to advertising, sales, marketing, promotional activities, competitive analysis, or business operations without our express
written permission.

LIABILITY AND RISK ACKNOWLEDGMENT

You acknowledge and expressly agree that Navia Bathhouse constitutes a recreational service within the meaning of section 139A of the Competition and Consumer Act 2010 as our services represent either a sporting event or similar leisure time pursuit, or other activity that involves a significant degree of physical exertion or physical risk and is undertaken for the purpose of recreation, enjoyment, or leisure activities.

The provisions of the Competition and Consumer Act 2010 imply certain guarantees into contracts for the supply of certain goods and services, including warranties that services will be rendered with due
care and skill and that goods supplied will be reasonably fit for their intended purpose and use.

 

By agreeing to these terms and conditions, you expressly agree that the application of Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law are excluded to the fullest extent permitted by
law, all rights under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law are excluded to the fullest extent permitted by law, and all liability of the released parties for any failure to comply with a guarantee under Subdivision B of Division 1 of Part 3-2 of the Australian Consumer Law is excluded to the fullest extent permitted by law, in relation to the supply of our activities and services and to the extent any liability is in respect of death of any person, physical or mental injury of any person including the aggravation, acceleration, or recurrence of such injury, the contraction, aggravation, or acceleration of any disease, or the coming into existence, aggravation, acceleration, or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of
conduct, or state of affairs in relation to an individual that is or may be

harmful or disadvantageous to an individual or the community, or that may result in harm or disadvantage to an individual or the community.

RELEASE AND INDEMNIFICATION

To the fullest extent permitted by law and in consideration of
being permitted to access Navia Bathhouse facilities and our website at naviabathhouse.com.au and our acceptance of your patronage, you agree that you will not make, take, pursue, or seek any claim against ABN 65 681 769 433 and its directors, officers, employees, agents, representatives, contractors, and independent contractors, all collectively referred to as "the Navia Team," arising directly or indirectly out of or in connection with
your participation in our services.

You unconditionally and irrevocably forever waive, release, acquit, covenant not to sue, and discharge the Navia Team from and against any loss, liability, cost including all legal costs and expenses on a full indemnity basis, expense, damage, charge, penalty, outgoing, or payment, however arising and whether present, unascertained, future, or contingent, and includes all direct, indirect, and consequential loss collectively referred to as "Loss" arising directly or indirectly out of or in connection with your participation in our services.

 

Without limiting the generality of the above provisions, you acknowledge and expressly agree that in the event that you sustain any injury, harm, damage, or loss, you will bring no claims, legal or otherwise, against the Navia Team in respect of that injury, harm, damage, or loss, and you hold the Navia Team completely harmless from any such claims, demands, or legal actions.

 

You agree to release, waive, acquit, covenant not to sue, and forever discharge the Navia Team from all claims including but not limited to claims for negligence, gross negligence, breach of contract, breach of
statutory duty, or breach of any other legal obligation, or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by the Navia Team, as a result of advice given by us or otherwise resulting from the services provided by us.

 

You further agree to hold harmless and indemnify the Navia Team from any and all claims made against or loss suffered by the Navia Team, which arises directly or indirectly as a result of or in connection with your participation in our services, your breach of these terms, or your violation of any law or
regulation.

 

These terms and conditions shall be binding upon and inure to the benefit of your heirs, executors, administrators, personal representatives, successors, assigns, and agents. These terms and conditions operate jointly and severally in favour of each member of the Navia Team, and each
member may enforce these terms independently without requiring involvement of other parties.

ACKNOWLEDGMENT OF UNDERSTANDING

By accessing any of our services, facilities, or digital platforms, you acknowledge and confirm that you have read these terms and conditions in their entirety, fully understand their implications, legal effect,
and consequences, and agree to be bound by them without reservation.

 

You acknowledge that you are eighteen years of age or over and have the legal capacity to enter into this agreement, or alternatively, if you are under eighteen years of age, your parent or legal guardian has read, understood, and agreed to the age requirements section and all other provisions of these terms on your behalf with full legal authority to do so.

You, or your parent or guardian if relevant, understand and acknowledge that you are giving up substantial legal rights by agreeing to these terms and accepting the risk allocations, liability limitations, and indemnification provisions contained herein.

 

You further acknowledge that by accessing either Navia Bathhouse facilities or our website, you agree to these terms and conditions freely and voluntarily, without any inducement, assurance, promise, representation, or guarantee being made to you other than those expressly set forth in these terms and conditions.

GENERAL PROVISIONS

Navia Bathhouse reserves the absolute right to make changes, modifications, additions, deletions, or amendments to these terms and conditions at any time without prior notice to you or any obligation to
provide advance warning. Any changes made are effective immediately from the time of publishing on our website and supersede all previous versions.

 

These terms and conditions constitute the entire agreement between you and Navia Bathhouse regarding the subject matter herein and supersede all
prior agreements, understandings, representations, negotiations, or discussions whether written or oral.

If any provision of these terms is found to be invalid, illegal, unenforceable, or contrary to applicable law by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect
without impairment.

 

These terms are governed by the laws of New South Wales, Australia, and any disputes, controversies, or legal proceedings shall be subject to the exclusive jurisdiction of the courts of New South Wales without regard to conflict of law principles.

Contact Information:
Email: hello@naviahq.com.au
Website: naviabathhouse.com.au